Frequently Asked Questions
Returns & Exchanges
WHAT IS YOUR RETURN POLICY?
100% Satisfaction Guaranteed. We believe in the long lasting quality of our products. If at any time you are unsatisfied with your purchase, you may return it for a full refund. We accept all returns for a full refund minus the cost of return shipping.
I ACCIDENTALLY ORDERED THE WRONG ITEM. CAN I EXCHANGE IT?
Yes, you may exchange any unopened item. If your order has shipped, just send it back and let us know via email. If your order has not been shipped we'd be happy to change your order. Just give us a call within our business hours:
1-800-701-0074 Monday – Friday 9am – 5pm Pacific Time.
HOW DO I RETURN MY ITEM FOR A FULL REFUND?
- Send us an email at firstname.lastname@example.org and let us know you are returning the item. This is a great time to give us some feedback along with the return information.
- We'll then be ready for your return/exchange/refund.
- Send your item back to: Fireplace For Your Home, Attn: Returns, 1502 9th Ave Longview WA 98632
Include a copy of your name, billing address, and phone number in the envelope.
- We will process the return and get back to you with your refund or exchange.
We are happy to help resolve any issues and are proud to have a 100% satisfaction guarantee.
WHO PAYS FOR RETURN SHIPPING?
You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping method for shipping returns.
HOW SOON WILL I GET MY ITEM?
We ship orders every business day Monday - Friday from our shipping facility located in Washington State. In general, standard shipping takes 2-5 business days. If you reside in Florida or Maine, keep in mind that during peak Holiday conditions the mail can take up to 5-7 business days to arrive. We highly recommend expedient shipping in these cases.
Keep in mind we strive to ship our orders very quickly. Most orders ship out by the next day.
HOW DO I CALCULATE SHIPPING?
For a limited time all of our items ship for free within the United States only.